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Technical Support Engineer Job
Date: May 17, 2012
Location: Oakdale, MN, US
Technical Support Engineer-1200951
Organization: Health Care Business
Primary Location: USA Region-United States-Minnesota-Oakdale
Job Type: Experienced
Description
3M Health Care is looking for a Technical Support Engineer - Sterilization Hardware to support our Infection Prevention Business.
Primary responsibilities include:
- Become the Global service technical expert for current and new Steri-Vac sterilization systems
- Maintain and update service manuals, installation guides, and troubleshooting guides
- Prepare and publish hardware technical service bulletins and documentation, post on HCSC web site for global use
- Participate on the Steri-Vac NPI team
- Submit Configuration Management Requests (CMR's) to request changes to documentation or products
- Maintain service parts lists for each Steri-Vac model
- Identify special tools and materials and maintain lists needed to service the hardware systems
- Work with the IPD Lab and Materials Control to ensure correct and adequate service parts are inventoried
- Write and maintain service plans for the product line and new hardware offerings
- Train 3M and 3rd party field service providers as needed
- Work with sales in a supportive manner to facilitate sales
- Represent service on product improvement and new product teams
- Coordinate documentation for equipment installations as needed
- Coordinate and lead technical training during the HCSC Field Service meeting
Travel: Ability to travel (typically 10%, occasional periods of 25%)
Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status)
Qualifications
Basic/Minimum Qualifications:
- Bachelors degree from an accredited University in Electrical or Mechanical Engineering
- Minimum of 5 years experience in Medical Field Service or Field Support
Preferred Qualifications:
- Masters degree or higher from an accredited University
- Experience repairing and maintaining complex sterilization or medical diagnostic equipment
- Experience working wtih electromechanical technologies
- Experience/understanding of Installation Qualificiation and/or Operational Qualification process and documentation
- Strong computer and software skills
- Strong oral and written communication skills
- Customer oriented and the ability to work calmly and effectively with demanding customers
- Demonstrated leadership skills
- Familiar with medical industry requirements
- Project management experience
The 3M Infection Prevention Division offers healthcare professionals industry leading solutions to minimize the risks of healthcare-associated infections. Combining science and technology, 3M Infection Prevention has introduced more than 40 distinct technology platforms and a comprehensive portfolio of quality products that help the healthcare industry define and address current infection prevention best practices. 3M Infection Prevention remains a trusted partner committed to helping customers lead the way in detecting, preventing and controlling the risk of infection.
To learn more about 3M Infection Prevention, please visit www.3M.com/infectionprevention.
About 3M
3M captures the spark of new ideas and transforms them into thousands of ingenious products. Our culture of creative collaboration inspires a never-ending stream of powerful technologies that make life better. 3M is the innovation company that never stops inventing. With $27 billion in sales, 3M employs about 80,000 people worldwide and has operations in more than 65 countries. For more information, visit www.3M.com or follow @3MNews on Twitter.
Employment Statement
Apply now for this exciting opportunity with 3M.
3M is an EEO/AA employer. Women, minorities, veterans, and individuals with disabilities are encouraged to apply.
Organization: Health Care Business
Primary Location: USA Region-United States-Minnesota-Oakdale
Job Type: Experienced
Description
3M Health Care is looking for a Technical Support Engineer - Sterilization Hardware to support our Infection Prevention Business.
Primary responsibilities include:
- Become the Global service technical expert for current and new Steri-Vac sterilization systems
- Maintain and update service manuals, installation guides, and troubleshooting guides
- Prepare and publish hardware technical service bulletins and documentation, post on HCSC web site for global use
- Participate on the Steri-Vac NPI team
- Submit Configuration Management Requests (CMR's) to request changes to documentation or products
- Maintain service parts lists for each Steri-Vac model
- Identify special tools and materials and maintain lists needed to service the hardware systems
- Work with the IPD Lab and Materials Control to ensure correct and adequate service parts are inventoried
- Write and maintain service plans for the product line and new hardware offerings
- Train 3M and 3rd party field service providers as needed
- Work with sales in a supportive manner to facilitate sales
- Represent service on product improvement and new product teams
- Coordinate documentation for equipment installations as needed
- Coordinate and lead technical training during the HCSC Field Service meeting
Travel: Ability to travel (typically 10%, occasional periods of 25%)
Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status)
Qualifications
Basic/Minimum Qualifications:
- Bachelors degree from an accredited University in Electrical or Mechanical Engineering
- Minimum of 5 years experience in Medical Field Service or Field Support
Preferred Qualifications:
- Masters degree or higher from an accredited University
- Experience repairing and maintaining complex sterilization or medical diagnostic equipment
- Experience working wtih electromechanical technologies
- Experience/understanding of Installation Qualificiation and/or Operational Qualification process and documentation
- Strong computer and software skills
- Strong oral and written communication skills
- Customer oriented and the ability to work calmly and effectively with demanding customers
- Demonstrated leadership skills
- Familiar with medical industry requirements
- Project management experience
The 3M Infection Prevention Division offers healthcare professionals industry leading solutions to minimize the risks of healthcare-associated infections. Combining science and technology, 3M Infection Prevention has introduced more than 40 distinct technology platforms and a comprehensive portfolio of quality products that help the healthcare industry define and address current infection prevention best practices. 3M Infection Prevention remains a trusted partner committed to helping customers lead the way in detecting, preventing and controlling the risk of infection.
To learn more about 3M Infection Prevention, please visit www.3M.com/infectionprevention.
About 3M
3M captures the spark of new ideas and transforms them into thousands of ingenious products. Our culture of creative collaboration inspires a never-ending stream of powerful technologies that make life better. 3M is the innovation company that never stops inventing. With $27 billion in sales, 3M employs about 80,000 people worldwide and has operations in more than 65 countries. For more information, visit www.3M.com or follow @3MNews on Twitter.
Employment Statement
Apply now for this exciting opportunity with 3M.
3M is an EEO/AA employer. Women, minorities, veterans, and individuals with disabilities are encouraged to apply.
Nearest Major Market: Minneapolis
Job Segments: Electrical, Engineer, Engineering, Field Service, Healthcare, Infection Control, Manufacturing, Marketing, Mechanical Engineer, Project Manager, Social Media, Technical Support, Technical Support Engineer, Technology